Why Hosted VoIP ? and Why Now?

 

Let’s Look at Why VoIP?

Picture1Let’s go back to the earliest days of business telephony, where companies were forced to buy their phone connectivity just like they purchased other services such as electric, gas and maintenance. While even after the telephone monopolies were broken up in the late 1980s, these things did not change very much.

Business Owners at the time did not realize it, but they were severely constrained by the way their telephone systems were constructed and what it offered them, With the introduction of Voice over Internet Protocol (VoIP), voice calls could be converted into data packets just like any other data travelling over the Internet. Since the Internet used a common and open standard, the VoIP packets could interact with practically any other internet-based data system.

Now this might not sound like a big deal, in reality, it changes everything. Since VoIP packets can be handled the same way as other Internet-based data packets, companies can create VoIP applications that are best suited to their own needs.

VoIP is finally breaking the artificial shackles imposed on business communication systems and is shifting the balance of power to the user. While also adding additional capability like video conferencing does not necessarily imply going in for expensive equipment; it can be as simple as installing new software. What this capability really means is that VoIP systems will support new communication systems that are not even on the drawing board today.

Business Telephone systems look very different today thanks to VoIP.

Telephone Systems Evolution

The Plain Old Telephone System (POTS) has been the backbone of business communications since the late nineteenth century, and it was only a few decades ago that standards such as the ISDN began to appear. However, the traditional phone system was remarkably resilient and formed the first web that really bound the world together.

Over the last few decades, cellular systems and, more recently, VoIP systems have emerged, and the traditional phone has finally begun to see a decline. Data for the U.S. clearly shows the march of VoIP and decline in the use of both POTS and cellular phone systems.

Phone Market share

The reasons are not hard to find. To begin with, due to low bandwidth costs, costs of using VoIP phone systems are far lower than either POTS or cellular phone systems. In terms of sheer capability, VoIP systems can outperform both cellular and POTS systems in most areas. We cover some of these issues in the next few sections.

Capability Gains

It helps if you think of VoIP as a strategic tool rather than something that merely provides communication to a business. Besides providing amazingly diversified communication capability, VoIP adds value through three important attributes: intelligence, virtualization, and customization capabilities.

Intelligence

VoIP systems are still evolving, and it is not yet clear where they will eventually end up. However, they interface very easily with business intelligence and decision-making systems. This helps engineers to design intelligent systems that can automate many activities in companies.

In one experiment, a supply chain management system was programmed to interface with the VoIP system of a company. The VoIP system had a link with the company directory and thereby “knew” which individual was performing what task in the company. In the event of a disruption in the supply chain, the chain management system triggered the VoIP system, which looked up and dialed the required persons, passed a message, and sent streaming video to their computers along with links to a website displaying the required information. Using fairly simple technology, the supply chain management system and the VoIP solution were able to contact the right persons and inform them about the problem automatically.

In another example of intelligence, a hospital integrated a patient-monitoring system with its VoIP solution. In case of a patient’s vital parameters going beyond defined limits, the patient-monitoring system automatically triggered an alert, which the VoIP system then routed to the right person after taking into account duty rosters and closest qualified doctor and nurse availability. In this way, the hospital converted an undifferentiated emergency message to a targeted message focused on selected health workers. These intelligent systems also log the entire sequence of events for later analysis.

While the systems described above look easy to implement, the rules that trigger certain actions can be complex to program – especially if there are a lot of alternative and conflicting decision paths. VoIP vendors and developers are now focusing their attention on making systems easier to program and linking them to knowledge management systems so that the system responses are better and can accommodate a degree of ambiguity.

Virtualization

VoIP makes it possible to virtualize your phone system and use it from wherever you can get a good connection to the Internet. It is easy to launch a new phone service and create any number of virtual phones. These capabilities bring the benefits of portability and scale to businesses. Using VoIP, a travelling employee can be on the other side of the globe, yet use her own office number to receive and make calls and have access to all the phone-related facilities she would have at her desk.

Businesses also enjoy the flexibility that VoIP phone systems bring. Such as Remote workers having access anywhere in the world to the main system, by using VoIP and a computer terminal, employees have access to the same information as an in house employee would have had.

Another great productivity feature is a user can create and check their appointments and work with their task lists simply by using their VoIP phones. The system can also prioritize incoming calls and send some calls directly to their phones while routing others to their voicemail.

User Customizable Options

VoIP systems can be easily customized to meet specific company and user requirements.

In fact, some services such as voicemail and caller ID were touted as major accomplishments of traditional phone systems, but these are considered very basic as far as VoIP is concerned.

Phone system vendors are in a race to offer new features that allow users to tailor their VoIP systems to their liking and use them to add to their brand value.

Many Organizations have switched to a VoIP based system to save money and lower costs, by eliminate the need for extra service, and technical personal to maintain and operate service.

Customized messages, music, prompts, and interactive voice response (IVR) technology all allow your phone system to closely reflect your corporate message and help you to create a distinct identity. Phone systems can respond to a language selection by a caller and alert multilingual contact center operators to respond in the appropriate language as they answer a call. You can program the system to contact an agent at different numbers depending on the time of day, or day of the week. This way, a VoIP system can be closely tailored to your business needs, delivering great value and customer satisfaction by giving your customer and your agents an experience customized to their needs.

Easier Disaster Recovery

disasterrecoveryVoIP phone systems can play a major role in your Disaster Recovery (DR) plans. This is particularly so if you have chosen a hosted VoIP plan. In a hosted system, the service is provided by a vendor who hosts the infrastructure in the cloud and you license a specified number of lines and services from the vendor.

If this is the class of service you have chosen, and your office premises become unusable for any reason, then you can simply move to the nearest location where broadband facilities are available and log into your phone system. You could transfer all services to another office in another city, and continue operations with your customers never being aware that their calls are being answered from a different location.

However, if you choose to use an in office Premise based IP PBX, then not all of these advantages will apply. If your PBX continues to be available through the disaster (and your office premises are not), you can still transfer your calls to a different location. However, this will be more complex than if you were using a hosted service. Nevertheless, the fact is that DR with VoIP phone systems is much simpler than with traditional phone systems.

Improved Productivity and Lower Operating Costs

Businesses are interested in productivity gains, and VoIP really delivers in this respect. The graph below shows how much faster VoIP-based phone operations can be as compared to a traditional Legacy phone system. As can be seen, most common tasks take half the time they would have taken with a TDM phone system, while some of the more complex tasks show even more time savings.

hostedvoip

The average productivity gain is about 2.7 man days a year per employee, and at the average salary of a person who uses such systems heavily, this translates to about $500 per person per year.

If you have a large number of people using the phone system as part of their regular work, these are big numbers.

 

 

savings

There are also additional savings that are not so evident unless one goes into detail. Take space savings. An IP PBX and its related infrastructure consumes about one-third of the space of a TDM PBX. A hosted VoIP service takes practically no space at all, since it shares much of your existing IT infrastructure.

The cost savings in space alone can be very significant. Move-Add-Change (MAC) costs with VoIP phone systems are far lower as compared to traditional phone systems. With a fixed line system, you invariably require a skilled technician to change or add a location. This is not the case with a VoIP system, and in many cases your own IT staff can accomplish the change. Once again, the savings (and the resulting freedom to change locations without worrying about costs) can be substantial.

Another important source of savings is created by the availability of free Wi-Fi services in many public locations. Remote and traveling staff can use their smartphones to connect using Wi-Fi, leading to a reduction in calling charges.

VoIP – Why Now?

Why is this a good time to switch to VoIP systems? There are several important reasons.

Basic System Operating Costs

A straightforward reason is provided by the graph discussed previously. If the system can save you so much, and yet give you greater capabilities and flexibility, then the business case for a switch becomes obvious. Even if costs were similar, it would make sense to go with a system that is more capable.

Matching Capability of IPv6 Phone Systems

Another important reason to consider a move to VoIP is the increasing adoption of IPv6 services. Internet Protocol version 6 is rapidly replacing the currently prevalent IP version 4. In an earlier paper, we had published IPv6 use percentage at 4.73% of all Internet traffic. This was based on data collected by Google on November 24, 2014.

As a consequence, with improving software, your VoIP phone system will be able to interact with and respond to millions of connected devices. This is truly a revolution just waiting to occur, and we really need to think this through. A traditional phone system will be an antique as compared to this capability.

The Hardware Replacement Cycle

If your business still uses a legacy system, then it is very likely that this system is nearing the end of its useful lifecycle. After all, the adoption rates of Traditional systems have been dropping over the years and very few businesses are purchasing or leasing new TDM systems anymore. Therefore, it stands to reason that any systems that are still in service have seen several years of use.

If you are considering a replacement of your Older PBX then it makes very compelling business sense to look at a VoIP system as its replacement. You would not want to be committed to a technology that is already obsolete.

Look at VoIP as Strategy

It would be a mistake to look at VoIP as just technology alone. Business Owners have to think of VoIP as a strategy for both growth and a competitive advantage. Companies that have really understood VoIP have converted their entire business into a customer contact center.
Smart businesses will look for new ways to connect with clients, collaborators, and even competitors. They will not treat communication capability as a scarce resource to be controlled centrally, but as a differentiation that will allow them to achieve ever greater efficiency and increased productivity.

How does your business look at communication systems?

Why Hosted VoIP Service for Business? Top Reasons why It Beats Traditional Telephone Service….

hosted pbx phones 1Hosted VOIP (Voice-over-Internet Protocol) telephone systems are increasing in acceptance for Small to Mid-sized businesses.
But what is so great about VOIP telephony, and why is it quickly gaining Telecom market share by taking away service from legacy (old) telecom carriers?

In reviewing many Hosted PBX Providers and talking to our customers large and Small, from 4 phones to hundreds of phones from one location or many locations,

Here is what we think are the biggest reasons for the change.

  • Adding new phones, features or offices is a snap.
  • Hosted PBX’s provide a business with flexibility. You can set it up in minutes, expand or reduce services quickly and easily. So a business owner is never stuck with paying for features and services you don’t need or want,
  • When compared to traditional telecom, Hosted PBX phone service gives you more for less money, greater flexibility, increased control, and greater management, and a lower total cost of operation. VoIP offers businesses of every size the sort of communications tools that were once only found in the largest companies.
  • VoIP systems are far cheaper than traditional telecom services on a monthly basis— and with no hardware to install or maintain, they have next-to-no service costs
  • VOIP systems don’t require a Technician or specialist to install and set up, and with automated attendant features can assist and or replace the need of a receptionist, by automatically routing and directing calls as defined by your needs.
  • A big benefit is that Hosted VOIP systems are always up-to-date. When new features and improvements are rolled out, you’re virtual phone system can add them fast and easily.
  • Your Hosted PBX phone system will work across multiple locations, if necessary. So if your employees are located in a single building or spread across multiple locations across the country, your Hosted PBX service means you all share one communication system.
  • Since there is no actual in office Telephone hardware installed in the phone closet, you will never need to worry about paying for expensive maintenance contracts, or wait for on-site repairs or system upgrades. Adds moves and changes can be done in minutes, through the cloud.
  • The system provides you with full functionality of your phone system anywhere you can get online. You can Redirect your calls, change you messages, and receive call data at home, or on the road, just as easily as in the office.
  • Hosted PBX phone systems do not require on-site PBX telephone equipment, other then telephones.
  • This flexibility allows you focus on the lifeblood of your business: your customers. Whether you need to open a new office on the other side of the country, adjust your business hours on the fly, or prioritize calls from your most important contacts, online telephony makes it possible to adjust how you work, as you work.
    With Low-risk, no – upfront costs and a pay-as-you-go phone service, Hosted VoIP solutions make it easy to control your costs.

 

© 2015 Access Point Communications, Inc.. All Rights Reserved.

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    A completely managed voice solution that evolves with your business.

    • Versatile and expandable from as low as 3 phones to 500 extensions or more.
    • Unlimited inbound, local and domestic long distance calling packages available to fit your specific needs
    • Consists of maintenance and software upgrades
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    Small business VoIP services options from all the leading Service companies to offer a small business with a efficient cost-efficient solution.  With the telecom Landscape changing technology is moving away from the old Public switched Telephone Network (PSTN) towards VOIP service.

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    • Scale channels without constraints
    • Business continuity, so you never miss a call
    • One solution for multiple locations
    • Maximize your Voice and Internet Infrastructure
    • Lower Telecom costs

    Contact us to Learn what we can do for your Business.  Click Here for Quotes

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    Whether or not you are a small company consisting of one or a few people, up to a large enterprise with 500 or more employees, your business needs a high quality crystal-clear Business phone service.  But in these accelerated times, you will need more: like anywhere access to phone calls and your voicemail messages.  You may need a managed voice service that’s as cost-efficient as it is business-effective. Or maybe the flexibility of a PRI Trunk service is perfect for you and can make better use of your current PBX.

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    • Unlimited inbound, local and domestic long distance
    • Check call history and manage Voicemail online
    • Lots of calling features like Hunt Group, Caller Id and much more

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    • Use Your Existing PBX
    • Save money and scale service to your needs.
    • Buy in single channel increments and grow to as many as you need
    • Unlimited inbound and local calling including intraLATA
    • Advanced business continuity features

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    Businessvvx400spair1 Phone Service that resides In The Cloud with all the features and benefits of expensive in-office phone systems without the added costs and maintenance requirements.

    A totally managed voice system that expands with your small business.

    • Versatile and expandable from as low as 3 phones to 500 extensions or more.
    • Unlimited inbound, local and domestic long distance calling packages available to fit your specific needs
    • Consists of maintenance and software upgrades
    • Lots of Features that let you control your voice calls to follow your business requirements

     

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    Our phone service options are well suited for any-sized business. From Full-Featured Voice lines, to Hosted PBX Service for Business, to PRI Trunks, we offer a broad range of services, from all the leading telecom carriers that will deliver your business reliable, crystal clear calling, packed with calling features and great prices.

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    Small business VoIP services solutions from all the leading Service companies to offer a small business with a effective efficient solution.  With the telecom Landscape changing technology is moving away from the old Public switched Telephone Network (PSTN) towards VOIP service.

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    High Quality SIP trunking service for your Existing IP PBX or Analog legacy system that needs the additional features of VOIP and better telecom prices.
    SIP is a flexible and intelligent way to improve your businesses voice service, with the following Benefits.

    • Keep your established IP PBX
    • Scale channels without constraints
    • Business continuity, so you never miss a call
    • One solution for multiple locations
    • Maximize your Voice and Internet Infrastructure
    • Lower Telecom costs

    Contact us to Learn what we can do for your Business.  Click Here for Quotes

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